FAQS/Policies

FAQS

Here are the answers to some frequently asked questions. If you have a question that is not answered here, feel free to give us a call.

Q:  How do I make an online reservation?

A:  Click here to reserve your inflatable or concession rental via our Online Reservation System.  If you have questions, please feel free to call or email us and we guarantee a prompt response.

Q:  What is the size of the inflatable bounce houses?

A: Our inflatable bounce houses are typically 13’ x 13’ and 15′ x 15′.

Q:  What is the weight capacity of the bounce houses?  What is the age limit of the participants?

A:   The weight capacity per participant should not exceed 200 lbs.  Our rental agreement clearly defines the number of participants based on age groups for the different sized inflatables.

Q:  How far in advance should I make a reservation?

A:  To ensure availability on your selected date of the event, you should make your reservation as soon as you know the specific date.  Call or email us today and we will be more than happy to assist you!

Q: Is there a deposit required?

A: Yes. All rentals require a NON-REFUNDABLE $25.00 deposit, which will be deducted from your balance due upon your scheduled delivery, to reserve equipment. Deposits must be made within 48 hours of placing the reservation before we can add you  to our delivery schedule. Acceptable forms of payments are cash, credit/debit card or money order made payable to Jump Wright, LLC.  When your reservation is taken, the reservation specialist will instruct you on the process to pay your deposit.

Q:  When is payment expected?  What forms of payment do you accept?

A:  Remaining balance of payment is due on the date of your delivery and MUST be paid prior to the set-up of the equipment.  We accept cash or money orders made payable to Jump Wright!.

Q: Do you offer hourly rentals?

A:  No, we DO NOT offer hourly rentals because it does not provide you, “our customer” with the best value for your money and maximum time to enjoy the equipment.

Q:  What surface types can the units be set-up on?

A: Our inflatable units can be set-up both indoors and outdoors.  Surface types for outdoors are grass, cement/concrete, or gravel.

Q:  Are discounts available if I rent multiple units on a single reservation?

A: Yes, we offer discounts if you reserve two (2) or more inflatable units (excluding the Mini All-Stars and 16′ Inflatable Tent) on a single reservation.

Q:  How much power/electricity is required for the inflatable?

A: Our blowers can be operated from a standard 110V electrical outlet with a 15AMP fuse circuit.  We provide extension cords with all of our inflatable units. We also have generators available for rental at an additional cost if power is unavailable.

Q: What should I do to prepare the set-up site for the inflatable rental?

A: It is your responsibility to ensure that the power source is reliable and operable, and within 75 feet of the intended set-up site prior to Jump Wright’s arrival.  Also, ensure that your desired set-up site is at least 5 feet from overhead power lines.

Q:  How long can I keep the rental?

A: All rentals can be kept for 8 hours.  We drop off as early as 7:00 a.m. and pick up by 6:00 p.m.

Q:  Is there a delivery or set-up fee?

A: Delivery and set-up is included in the rental price if your event address is within a 40-mile radius of our site location (Tuskegee, AL).  If your event address exceeds the 40-mile radius, additional fees will apply.  All mileage calculations are based on information obtained from www.mapquest.com.

Policies

Q:  What is the cancellation policy?

A:  You may cancel your reservation any time prior to 48 hours of your scheduled delivery by giving us a call.

Q:  What is the refund policy?

A:  There are NO refunds once inflatable unit is delivered and set-up.

Q:  What if my reservation is affected by inclement weather?

A:  Equipment will not be set up in RAIN, SNOW, winds in excess of 20mph, or muddy conditions.  If you fail to cancel and we arrive for set-up and are unable to do so due to weather conditions, you will owe an additional $25.00 for delivery fees.


Reserve Online Today!

Phone: 334.220.7058 or 334.727.7058
Fax: 334.727.0260 E-Mail: emily@jumpwright.com

View Our Inventory


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